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Patient Notice

Dated: 1-Sep-17

Dear patients,

In the last few months, the practice has been experiencing a very high level of same day non- urgent triage calls and patients not attending their booked appointments. Coupled with the departure of two GP’s this has ultimately had an impact on our capacity to manage urgent medical problems on the day as well as causing additional workload pressure on the remaining staff. 
From the 4th of September 2017, to provide good quality clinical care to all our patients based on need, we shall be making the following changes to our appointment system

  • We have minimised the number of telephone triage call appointments.
  • For non-urgent medical issues, you can:
    • Continue to book routine appointments with the doctor or nurse of your choice
    • Consider if the problem can be dealt with through external services such as the Pharmacy First Scheme, Contacting NHS 111 or utilising the Extended Hours Service. 
  • By signing up for Online Access you can book same day appointments, request repeat prescriptions and view your medical records. To sign up please follow this link or type it into your browser https://patient.emisaccess.co.uk/register/create-account/10470 . Online access forms are also available on reception.
  • If you feel that you, or someone that you care for, have an urgent medical problem that requires attention you will be able to telephone the surgery on 0207 703 2046 and speak with a receptionist who will signpost you to the appropriate service.
  • Depending on the outcome of the assessment, if deemed requiring face to face medical attention on the day, you will be offered one of the following:
    • A triage appointment with the Duty Doctor at an allocated time
    • An appointment at the Extended Hours Clinic located at Bermondsey Spa Medical Centre.  Open 7 days a week 8am – 8pm (this is not a walk-in clinic).  
  • The duty doctor will not be responsible for:
    • Dealing with routine non-urgent medical problems
    • Repeat prescriptions
    • Any prescription requests
    • Discussing results
    • Letters and reports of any type
    • Medical certificates or Fitness notes
  • Patients presenting the following medical conditions will be advised to attend the Pharmacy:
    • Allergies 
    • Athletes Foot
    • Cold Sores
    • Coughs & Colds
    • Conjunctivitis
    • Constipation
    • Diarrhoea
    • Earwax
    • Fever (High Temperature)
    • Hay Fever
    • Headache
    • Head lice
    • Itching associated with chicken pox
    • Insect bites and stings
    • Indigestion
    • Minor Burns and Scalds
    • Mouth Ulcers
    • Nappy Rash
    • Piles
    • Sore Throat
    • Sprains & Strains
    • Teething Threadworm
    • Vaginal Thrush

These changes are designed to provide you with the best appropriate clinical care in a responsive and timely manner. Any queries could be addressed to Mr Ali Shariff (Practice Manager) or Ms Stephanie Hayden (Deputy Practice Manager)
Nexus @ Sir John Kirk Close Surgery

Policy on prescriptions and administrative requests

We have experienced an increasingly high demand on face to face appointments made to obtain letters, reports and certificates. This ultimately leads to longer waiting times for those patients requiring their medical problems addressed.

To improve access to clinical care, from the 4th of September 2017 the practice will be enforcing the current policy and Online Access for requests for letters, reports, medical certificates, and repeat prescriptions.  Patients should be asked to hand in all such requests at the reception desk to be processed appropriately.

  • Repeat prescriptions:  All repeat prescriptions must be either put in as a written request, online request or electronic prescription system request.  This will take two working days to process.  In unforeseen circumstances, should patients run out of medication, an urgent prescription for one week will be provided as a one off to allow time of the repeat request to be processed.
  • Letters and reports:  Patients should be asked to leave all requests for letters, medical reports, insurance reports, school reports or any other type of non-clinical activity, at the reception desk. Inform patients that most these letters and reports are not a part of the NHS services provided; they are deemed as private activity and may be charged accordingly.  Please  inform them  of such charges and get their agreement before completion
  • Medical certificate or Statuary fitness notes:  these requests should be left at the desk.  They are best dealt by the doctor that knows the patient best if possible. They would normally be processed in two working days (They are never an emergency).  Occasionally the doctor may ask you to attend for a review if an assessment is required.

Thank you for your continuing cooperation.

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